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Customer Satisfaction At Drain-Net, customer satisfaction is our #1 goal. We stand behind the quality of our products and will make things right if you are not satisfied with your purchase. We believe that we can work together with our customers to make every purchase a positive experience. Our shipments are carefully inspected before leaving our warehouse, but in the event you are not satisfied with your purchase, simply follow the instructions below. Returns & Exchanges If you are not completely satisfied for any reason, you can return an item within 30 days of receipt for a full refund of the merchandise purchase price. Refund will be for the purchase price, in the original form of payment. Original delivery and handling charges are nonrefundable. Return shipping charges are the responsibility of the customer. Materials may not be returned without approval by the way of a Material Return Authorization (MRA) number issued by the appropriate seller personnel. Please follow these easy steps to return your unused item for return or exchange.
Our Guarantee All items purchased from drain-net.com are 100% satisfaction guaranteed. You may return anything purchased from us within 30 days of receipt if you are not completely satisfied. Depending upon product availability, we will exchange or replace it with another item of equal value. If you just don't like it or it's not what you expected, simply return it and we will credit your credit card. We do not want you to have to keep anything from the Drain-Net Online Store with which you are not completely satisfied. Security At Drain-Net protecting your personal information is a priority. We use Secure Sockets Layer (SSL) to encrypt your credit card number, name and address, so only Drain-Net is able to decode your information. Protecting your sensitive financial information is very important to us. That is why your credit card is processed electronically behind the scenes by PayPal, which is regarded as the safest way to process money transfers over the Internet. Customer info is safeguarded with PCI-compiant standards for data protection. Your Privacy At Drain-Net, your personal information is confidential. We do not rent, sell, barter or trade email addresses. When you place an order with us, we collect your name, address, telephone number, credit card information and your email address. We use this information to fulfill your order and to communicate with you about your order and related products. Contact Us If your question or comment is relative to your drain-net.com order, call 1-800-407-3726 and speak with one of our friendly Customer Service professionals or email us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it Pricing, Payment & Sales Tax All prices are in U.S. Dollars (USD) and are subject to change without notice. We currently accept VISA, MASTERCARD and AMERICAN EXPRESS credit cards for online purchases. We also accept payment via PayPal. If you order through our secure online shopping cart, all orders are subject to verification and acceptance before shipping. New Jersey sales tax is applicable on all orders. Shipping At drain-net.com, most orders ship out from our warehouse standard UPS Ground within 3 business days. Although most online orders process and deliver within 3 to 5 business days, please allow up to 2 to 3 weeks for delivery. When checking out, please specify a physical street address. UPS will not deliver to P.O. Boxes. All shipping prices shown are subject to change. If shipping price will be greater than quoted, we will notify you of this change and verify before shipping the product. Over-sized items and orders with multiple items may auto-generate a shipping quote of $0 so that we may find the best shipping option for you. We will contact you after the order is placed to determine the best shipping rate available. Terms of Use Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy governs the relationship of Drain-Net with you in relation to this website. The term “Drain-Net”, “us” or “we” refers to the owner of the website whose registered office is Drain-Net, 50 Tannery Road Bldg #3, Branchburg, NJ 08876. The term “you” refers to the user or viewer of our website. The use of this website is subject to the following terms of use:
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